Raising the Bar building on 28 years of expertise, Leopard Catamarans continues to strengthen its customer-first philosophy across every area of its business.
The South African builder, part of Robertson and Caine (R&C), now maintains an impressive 95% customer satisfaction rate. Owners have successfully completed countless transoceanic voyages aboard Leopard’s blue water catamarans.
Customer Feedback Drives Continuous Improvement
Leopard Catamarans combines world-class engineering with proactive customer support. The company treats client feedback as an essential tool for improvement, not a formality.
Since its founding in 1997, the brand has operated under a simple rule — always put customers first. This philosophy drives every enhancement to its products, warranty processes, and support structure.
Using insights from warranty claims and service interactions, Leopard’s leadership team regularly identifies new ways to enhance customer experience. These insights directly influence everything from manufacturing decisions to staff training.
New Developments in Service and Support
Recent service upgrades include faster communication systems, a more transparent warranty process, and an expanded global support team.
Leopard has improved its digital support channels, cutting response times and boosting accessibility for owners worldwide.
Earlier this year, the company introduced a renewed warranty system with faster resolutions and real-time digital claim tracking. The system now provides clear steps for customers, creating a smoother, more reliable process.
To further improve global support, Leopard expanded its service team, investing in specialised training and regional expertise. These upgrades ensure consistent, high-quality assistance — no matter where owners sail.
Owners Share Real-World Success Stories
Owners Antoine and Alex, who crossed the Atlantic with their children aboard a Leopard 50, credit the yacht’s design and support for their confidence at sea.
“We handled rough passages without ever questioning the boat’s ability,” said Alex. “Leopard gave us the platform to make it work.”
Repeat owners Nadim and Nayla Yared upgraded from a Leopard 45 sailing catamaran to a Leopard 53 powercat. “The Leopard team has been fantastic — open, communicative, and responsive,” said Nadim. “Their warranty support and customer care elevate the whole experience.”
A Proactive Philosophy Rooted in Charter Heritage
Unlike many brands that react to problems, Leopard Catamarans anticipates owner needs. Its roots in the charter industry have shaped a practical, solutions-driven service model.
Every Leopard yacht — sailing or power — reflects this real-world understanding. The brand’s approach combines durability, performance, and long-term owner satisfaction.