Pantaenius: a real life tale of positive crisis management

In the world of marine insurance, Pantaenius has long been a name trusted by boat owners. Its ethos is not just about safeguarding assets.  Instead it’s about being there for policyholders, even when the most daunting challenges arise.

Therefore, when the catastrophic weather phenomenon of Storm Babet recently unleashed its fury across Europe, Pantaenius demonstrated exactly what it means to stand by its customers.

Storm Babet

As Storm Babet wrought havoc, leaving a trail of devastation in its path, wind speeds reached up to 120 mph.  Storm surges exceeded 2 metres, it was a disaster of unimaginable proportions. The impact extended far beyond coastal regions, affecting areas inhabited by many Pantaenius policyholders. As the full force battered the Baltic Sea coast, Pantaenius sprang into action. Predictions of water levels of 1.50 metres above average posed a significant threat to boats and ports in the region.

The firms professional team were quick to respond, deploying experts and a dedicated crew to the affected ports. They ensured round-the-clock availability through an emergency damage hotline and dedicated email. The team offered essential support to boat owners in need. In the midst of the destruction, Pantaenius urged affected boat owners to share detailed information and discussed immediate actions over the phone. This personalised approach underpins its commitment to each unique case.

Challenging times

In the midst of these challenging times, Pantaenius, headquartered in Hamburg, took charge of deploying a Mobile Incident Response Unit (MIRU) to the hardest-hit areas.   They initiated the challenging task of salvaging those boats which had sunk.  Doing so in collaboration with dedicated professionals from Marine Claims Service. The team provided on-site assistance, coordinated rescue operations and supported policyholders.  This showed that recovery and restoration is a collective effort. When a crisis strikes and they don’t have an office in the area.  Instead they turn to one of over 35,000 trusted partners to ensure swift claim settlement. 

The real work began after the storm and further emphasises the firms core message.  It responds quickly regardless of the location. Their highly skilled professionals surpassed expectations, going the extra mile to ensure that policyholders received the care and support they needed during this trying time. In this case, the UK has been fortunate, resulting in nothing too out of the ordinary in terms of claims, but emerging as a pillar of real-time assistance, standing by customers at every stage of the process.

Profound recognition

Whether it was assessing the extent of damage, coordinating salvage operations, or arranging temporary accommodation, they were there. The Pantaenius approach was marked by a profound recognition of the unique circumstances of each case, allowing us to tailor assistance to the specific needs of each individual. This personalised care is an integral part of its ongoing responsibility to customers, reinforcing loyalty to being there when needed most.

In the aftermath of this natural disaster, they not only managed the crisis efficiently but also demonstrated genuine concern. They weren’t just settling claims. They were on the ground, providing immediate and comprehensive assistance when it was needed most. Babet certainly serves as a stark reminder of nature’s unpredictability. It also accentuates the determination and versatility of the Pantaenius Group.  They don’t just offer insurance but provide unequivocal support when the unexpected happens. When you’re insured with Pantaenius, you’re not just a policyholder; you are part of a strong and supportive boating community.